Lifetime Buyback

How can you request a buyback?

  • To request return of the product(s) under the life-time buyback policy, please email us at hello@bijouco.in and attach the following documents:
  • Photo of original product(s)
  • Original or copy of invoice
  • Product certificate
  • Copy of valid government ID of the person mentioned on the invoice issued by Bijou Co.
  • Address for product return pick-up

How do we determine if your product is eligible for buyback?

  • We verify all the received documents against our records to check for legitimacy of purchase.
  • We must receive all documents mentioned above in order to determine eligibility for lifetime buyback.
  • We only offer buyback on products purchased in the range of Rs.7,000 to Rs. 1,20,000.
  • We do not offer buyback on products which have been bought under the lifetime exchange scheme.
  • We do not offer buyback on customized products.
  • Bijou Co. products bought from any place other than Bijou Co. stores or Bijou Co. website will not be eligible for buyback.

How should you send your product to us?

 

  • Once we confirm via email that we’re able to process your request, you will need to send us the original product(s). You can do this by securely mailing us the piece to our Mumbai studio (address will be shared at the time).
  • Provide us with the picture of the package and the tracking number via email (hello@bijouco.in).
  • In the case that you mail us the product(s), please pack and seal the product properly, to avoid damage/loss during transit. Bijou Co. will not be responsible for any damage/loss that may occur during transit.

How do we determine the value that you’ll receive in lieu of the product buyback?

  • We offer 98% of the prevailing market price of the metal AND
  • We offer 85% of the prevailing market price of the lab grown diamond (excluding lab grown polki and semi-precious )
  • Once we receive the product(s), our quality assurance team will perform a review within 10 business days to check for legitimacy and signs of damage, wear, alteration, re-size etc. and determine the final value. The decision of the quality assurance team shall be final and binding.
  • Final value will be subject to:
    • Logistic and recertification fee of Rs.1000
    • Deduction of making charges
    • Deduction of any discounts, delivery/shipping charges, and taxes applied at the time of purchase

How and when will you receive the payment against buyback?

  • Once a buyback payment is approved, it will be credited to your Bijou Co. account within 3-4 business days.
  • We are only able to process buyback amounts as credits, and not cash.

What can I use my buyback credit for?

  • Buyback credit can be used against any purchase made on www.bijouco.in or against a custom made piece as well.

Other terms and conditions

  • Bijou Co. shall provide the opportunity for lifetime buy back to every eligible customer.
  • We reserve the right to modify this policy at any time. Changes and clarification will take effect immediately upon posting on the website.
  • Please review the latest T&Cs on this webpage. For queries, email us at hello@bijouco.in.